Shipping Policy


Update on: 01 October, 2025.


This Shipping & Delivery Policy forms part of our Terms and Conditions (“Terms”) and must be read together with our main Terms: https://sg.skinmtx.com/policies/terms-of-service

By placing an order on our website, you agree to the terms of this Shipping & Delivery Policy.


Shipping Options & Fees

  • Free Shipping
    We offer complimentary standard shipping on all orders above SGD 100.

  • Flat-Rate Shipping
    For orders below SGD 100, a flat shipping fee of SGD 4.99 applies.

    Once your order is placed, we will provide you with the relevant shipping details and updates.


Important: All delivery timelines provided are estimates only. While we make every effort to deliver your order on time, we do not guarantee delivery dates and are not liable for delays outside our reasonable control.



Delivery Coverage

At this time, we only deliver within Singapore. We do not currently offer international shipping.


Delays & Unforeseen Circumstances

If your order is delayed, we will notify you as soon as possible and provide an updated estimated delivery date. However, delays caused by courier services, customs clearance, weather conditions, or other factors outside our control do not entitle you to cancel the order, refuse delivery, or claim compensation.


Risk of Loss

All products purchased from us are shipped pursuant to a shipment contract. This means that the risk of loss and title for such items passes to you upon our delivery of the products to the carrier.


Returns

For information about returns, please refer to our Return Policy: https://sg.skinmtx.com/policies/refund-policy


Contact Us

If you have questions regarding this Shipping & Delivery Policy, you may contact us via: